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FAQ
TICKETS
How do I purchase tickets for events?
Tickets are exclusively available through Ticketmaster, our only authorized ticket distributor. To ensure you’re purchasing legitimate tickets, please only buy from Ticketmaster – tickets from third-party sellers or unauthorized platforms may be fraudulent.
Are your events all ages?
We welcome guests of all ages to our venue. Any age restrictions for specific events will be clearly noted in the event’s ticket information.
How can I access presale tickets?
Presale codes are an exclusive benefit for Rewards Club members who have opted-in for Email consent. Signing up is free and easy by visiting Guest Services at Casino New Brunswick.
Can I buy tickets at the Box Office?
Yes! Our box office is open 90 minutes before show-time. We highly recommend purchasing tickets in advance to guarantee your spot and avoid disappointment.
Are accessible seats available?
Yes! Our venue is accessible. Location of accessible seats may vary by show. Accessible seats can be purchased on Ticketmaster.
VENUE
Where should I park?
We ample parking on site… and it’s free!
Should I arrive right at show time?
We recommend arriving early to avoid delays with entry lines or security checks – arriving right before showtime may mean you miss part of the show!
What is mobile entry?
The easiest and safest way to access your tickets is through Mobile Entry – your mobile phone is your ticket. For smooth and efficient entry, we recommend downloading your tickets to your mobile device before the event. This will help avoid any delays and ensure you’re ready to go when you arrive.
Can I leave and come back?
Yes! Re-entry is permitted at our events.
Can I bring my camera or backpack?
Cameras, drones and recording devices are not permitted. For safety, no bags or backpacks are allowed. Please review all our policies here.
Can I bring snacks from home?
Outside food & beverages are not permitted. Limited concessions are available inside the event.
Can I go to the casino before or after the show?
Absolutely. Access to the casino is restricted to guests aged 19+ with valid government photo ID, including a driver’s license, passport, or provincial ID card. Guests who appear younger than 30 may be required to present a secondary piece of valid ID, including the above, a provincial health card, credit or debit card or similar identification.
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