Great Canadian Entertainment and its subsidiaries (collectively “GCE”) are committed to ensuring you have the very best experience at our properties. You have a right to know how your personal information is collected and what we do with it, so you can make informed choices. We have created this Privacy Statement to explain in plain terms what we do and what we will not do with your personal information.
GCE’s gaming-related activities are subject to the following legislation:
• Freedom of Information and Protection of Privacy Act1 in British Columbia
• Freedom of Information and Protection of Privacy Act2 in Ontario
• Right to Information and Protection of Privacy Act3 in New Brunswick
• Protection of Personal Information and Electronic Documents Act (“PIPEDA”)4 in Nova Scotia
GCE’s commercial activities in British Columbia are governed by the British Columbia Personal Information Protection Act and in other provinces are governed by PIPEDA and Provincial laws as applicable. These laws set out how GCE may collect, use and disclose your personal information. In this Privacy Statement, the term “Applicable Privacy Laws” will refer to the privacy and freedom of information laws as they apply to GCE
For the purposes of this Privacy Statement, “personal information” does not include business contact information (to the extent that it is excluded from the application of Applicable Privacy Laws), or aggregate and de-identified data that does not relate to an identifiable individual and cannot be reverse engineered alone or in combination with other available information.
Collection and Use of Personal Information
GCGC may collect certain personal information from you for the purposes as follows:
• Security: Name, address, phone number, date of birth, gender, driver’s licence number, passport number, vehicle plate number, vehicle description, video images and photographs – This information is collected in connection with security incidents, investigations, monitoring of potentially illegal or suspicious activity on our property and compliance with laws applicable to casinos. Such information is used for security purposes, including to enforce bans from our property and to report incidents to law enforcement. In addition, hand scan technology is used to restrict access.
• Contests, Promotions and Registrations: Name, address or email address, telephone number – This information is collected when you register for contests, promotions, newsletters, or services that require registration or subscription, and will be used only for the purpose that it is collected and consistent purposes (e.g., to communicate the results of the contest or provide the requested service). We will not send you electronic advertising or marketing messages without your consent5 If you no longer want to receive e-mail or other mail from us, you can let us know by emailing us at firstname.lastname@example.org or by using the unsubscribe mechanism that will be included in each electronic message.
• Rewards Program: Name, address, email address, telephone number, gender, and date of birth – This information is collected when you sign up for a rewards program or subscription service at any GCE properties or online gaming site. This information is collected to offer you rewards in connection with your online and land-based game play. We strive to customize our rewards to your demographic. You can cancel your rewards membership at any time by speaking with guest services representative. Identification is verified when you sign up for a rewards program, however it is not collected or retained by GCE.
• Player Gaming Accounts: Name, address, email address, telephone number, date of birth, country of citizenship, valid government identification, occupation, name of employer – This information is collected when you register for a Player Gaming Account at any GCE gaming site. This information is collected to register a player for an account with GCE, where they can deposit and withdraw funds to use for gaming at a GCE gaming site.
• Feedback and Customer Research: Information submitted by you and telephone recordings – We collect information that you submit to us in connection with your inquiries, complaints and other feedback (e.g., via phone, email, mail, or our website). Such information is used for the purposes of responding to you and for customer research purposes. We may also monitor and record phone calls for customer service and training as well as record keeping purposes.
• Employment: Information relevant to employment relationships – This information is collected when you apply for a position (through our website or otherwise) and/or work for GCE and will be used for reasonable purposes related to establishing, managing or terminating the employment relationship.
• Health and Safety: name, address, and contact information – This information is collected to help prevent the spread of COVID-19 in the community and protect the health of our guests. If you are a member of a rewards program, we may also use personal information relating to your use of the rewards program in order to determine where you have been inside our properties and inform you of an increased risk of infection (subject to your right to opt out of being contacted by us, which you may exercise by completing the opt-out notice located at the Security Desk).
• Compliance with Laws: We may also collect and use your personal information as authorized or required under the applicable laws (including, without limitation, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act).
We will only use personal information for reasonable business purposes for which it is collected, or consistent purposes in accordance with Applicable Privacy Laws. Your personal information will not be used for a new purpose unless we have your consent. If we use your personal information to make a decision that directly affects you, we will make commercially reasonable efforts to ensure that such information is accurate, complete and up-to-date.
We will only collect personal information directly from you unless you have consented to collection from other sources or Applicable Privacy Laws allow collection from third parties or other sources. For example, some information may be obtained from law enforcement while investigating a security incident or other potentially unlawful activity.
In most cases, we will provide you with clear notice when we collect your personal information. When we provide notice, we will state the reason for which we will use your information and we will obtain your express or implied consent to allow us to use your personal information for the purposes stated. For example, our properties contain signage notifying individuals of surveillance, and consent will be implied for individuals who choose to enter such properties. However, there are some circumstances where Applicable Privacy Laws do not require the giving of notice or the obtaining of consent. For example, depending upon Applicable Privacy Laws in the relevant jurisdiction, you may not be provided with notice and/or your consent may not be sought when personal information is collected for certain purposes related to law enforcement, public health requests, investigations or protection of property.
Other Information Collected through our Website
GCE also collects certain information through our website. For example, when you visit our web pages, we gather the date and time of your visit as well as your browser type, ISP, referring site, pages requested, and IP address. Typically, this information will not allow us to identify you personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. This information may be shared with third parties to provide services to us or to analyze, store or aggregate the information. If you object to the collection of this information, you should not use or access our web pages.
To the extent that our web sites contain links to other websites, the owners of those sites are responsible for the privacy practices or content of those other sites. We do not endorse and will not be responsible for the privacy practices on third party websites.
Disclosure of Personal Information
Generally, GCE will only disclose your personal information with your informed consent. We do not sell your personal information to third parties. However, subject to Applicable Privacy Laws, we may disclose your personal information without your knowledge and/or consent in the following circumstances:
• To our subsidiaries and affiliates.
• To provide our services and/or comply with our contractual obligations to third parties. We may share personal information with our crown agency partners and other government bodies, or institutions, provided they are authorized to collect such information under applicable laws. Crown agency partners that may be authorized to collect personal information include the Ontario Lottery and Gaming Corporation, British Columbia Lottery Corporation, New Brunswick Lotteries and Gaming Corporation, and Nova Scotia Provincial Lotteries and Casino Corporation. These crown agency partners protect your personal information in compliance with Applicable Privacy Laws.
• To our service providers – In some cases we share personal information with other companies who provide services to us or perform services on our behalf, and in these instances we provide them only with the information needed to perform those services. In such cases we will enter into contractual or other arrangements to protect the security and confidentiality of your personal information. Some of our service providers rely upon cloud computing, which means that some customer information may be stored in multiple countries outside Canada and may be subject to the laws and lawful disclosure requirements in the recipient jurisdictions.
• To comply with our legal obligations – Gaming is a highly regulated activity and is subject to oversight by provincial and federal regulatory bodies. Personal information may be disclosed in response to a subpoena or search warrant, or otherwise for compliance with legal processes or regulatory obligations. Gaming regulatory bodies we may be authorized to disclose personal information to include the Alcohol and Gaming Commission of Ontario, British Columbia Gaming Policy and Enforcement Branch, Nova Scotia Alcohol, Gaming, Fuel and Tobacco Division, and New Brunswick Gaming Control Branch.
• To assist law enforcement to investigate illegal activity, and for other purposes related to law enforcement – Information related to security incidents and other potentially unlawful activities may be disclosed to police and other law enforcement authorities upon request to aid in investigations.
• To assist provincial public health bodies with mitigating the spread of contagious illnesses such as COVID-19.
• Otherwise as required or permitted by Applicable Privacy Laws.
In addition to the above, from time to time we may be involved in transactions to sell or restructure parts of our business or assets or merge with other businesses. Where permitted by Applicable Privacy Laws, some personal information may be disclosed as required to facilitate such transactions. In such cases, the information that is shared is limited to what is necessary to accomplish the transaction, and we take appropriate steps to protect the information from improper use or disclosure.
We will take reasonable physical, technical and organizational steps to secure and safeguard your personal information. Access to personal information is restricted to only those with a legitimate business need. We provide appropriate orientation and training to our employees so that those handling your personal information understand how to protect it. We have appointed employees who are specifically responsible for the management of information privacy and privacy matters.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to a GCE website or email. Any transmission of personal information from you to a GCE website or email is at your own risk.
Retention of Personal Information
Personal information is generally only retained as long as it is needed for business or legal purposes. Information that is subject to an access request will be retained even if access is denied in accordance with Applicable Privacy Laws until the requestor has exhausted all recourses and/or appeal mechanisms under such laws.
Subject to restrictions and exceptions under Applicable Privacy Laws, upon request we will provide you with access to your personal information as well as information about the collection, use and disclosure of your personal information and a listing of the individuals or organizations to which your information has been disclosed. To review records containing your personal information, you will be required to submit a formal, written request to our Privacy Officer at:
Great Canadian Entertainment
Chief Privacy Officer
39 Wynford Drive
North York, ON M3C 3K5
Such requests should include sufficient information to allow us to locate the records that you are seeking. Reasonable fees may apply to access requests, where permitted under Applicable Privacy Laws.
We generally respond to access requests within 30 days, except where an extension is permitted under Applicable Privacy Laws. If access is denied, we will provide you with an explanation in accordance with Applicable Privacy Laws.
You may also be able to access some information held by GCE under applicable provincial freedom of information legislation. Such requests should be submitted to the applicable institution or public body in accordance with its policies and procedures. If you would like to request access to your player information, you can complete a Freedom of Information (“FOI”) request: (1) in British Columbia, with the British Columbia Lottery Corporation6 ; (2) in Ontario, with the Ontario Gaming and Lottery Corporation7 ; and (3) in New Brunswick and Nova Scotia, by emailing GCE’s privacy officer at email@example.com.
Inquiries & Complaints
GCE reserves the right to correct personal information in its possession. If you wish to cancel your enrollment, correct or update your information, or withdraw consent to contact, please contact Guest Services at a GCE property offering a respective rewards program. A paper copy of the GCE Privacy Statement will be provided to you by a Guest Services Representative upon request.
If you have questions or concerns about GCE’s collection of your personal information, compliance with this Privacy Statement, handling of your personal information, or our use of service providers outside Canada, you may contact GCE’s Privacy Officer at firstname.lastname@example.org, the address listed above under “Access” or at (604) 303-1000.
If any concerns are not resolved to your satisfaction, you may contact the applicable privacy regulator, as follows:
Office of the Information & Privacy Commissioner for British Columbia
PO Box 9038, Stn. Prov. Govt
Victoria, B.C. V8W 9A4
Office of the Privacy Commissioner of Canada
30 Victoria Street
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Office of the Information and Privacy Commissioner Nova Scotia
Office of the Access to Information and Privacy Commissioner New Brunswick
65 Regent Street, Suite 230
Fredericton, NB E3B 7H8
Amendments: This Privacy Statement may be modified from time to time. Updates will be posted on this page.
- 1 https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/96165_00
- 2 https://www.ontario.ca/laws/statute/90f31
- 3 https://laws.gnb.ca/en/ShowPdf/cs/R-10.6.pdf
- 4 https://laws-lois.justice.gc.ca/eng/acts/P-8.6/index.html
- 5 Express consent unless consent may be implied pursuant to An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act, SC 2010, c 23.
- 6 https://corporate.bclc.com/customer-support/freedom-of-information.html
- 7 https://www.olg.ca/en/privacy-policy/freedom-of-information-inquiries.html