Guest Information
Terms of Use
You agree that these Terms of Use (“TOU”) govern your use of any web site or web page operated by Great Canadian Entertainment, together with its affiliates and subsidiaries, including, without limitation, Ontario Gaming GTA Limited Partnership (altogether “GCE”). These TOU also apply in respect of any site (each a “GCE Site”; collectively, “GCE Sites”) from which you access this agreement. By using any GCE Site, you agree to be bound by these TOU.
Modification of Terms
GCE reserves the right to change these TOU from time to time at its sole discretion by posting such revised TOU on GCE Sites. By using any GCE Site following any such change, you agree to follow and be bound by the modified TOU, if any. Unless otherwise stated, any new features or content of any GCE Site will be subject to these TOU.
Your Conduct
You agree not to:
- modify the content in any GCE Sites, including, without limitation, all text, images, multimedia, or other materials on GCE Sites (the “Content”), without prior consent of GCE;
- use the Content without prior consent of GCE;
- use the Content for any purpose other than personal, non-commercial use;
- attempt, through any means, to gain unauthorized access to GCE Sites; or use any device, software, or routine that interferes or attempts to interfere with the proper working of GCE Sites;
Accuracy of Content
All Content, with the exception of these TOU, have been made available in order to provide you with information about GCE, its products and its operations. GCE will not be responsible for typographical or other errors or omissions in the Content or on any GCE Site. While every effort is made to ensure the accuracy of the information contained in GCE Sites, no warranty of accuracy or completeness is expressed or implied. Information on any GCE Site may be changed or updated at any time without notice.
Disclaimer of Warranties
You expressly agree that use of GCE Sites is at your sole risk. GCE Sites and any content contained therein or downloadable therefrom are provided on an “as-is” and “as available” basis. GCE expressly disclaims all warranties of any kind, express or implied, including, without limitation, any warranty of merchantability, fitness for a particular purpose or non-infringement. No advice or information, whether oral or written, obtained by you from GCE or through GCE Sites shall create any warranty not expressly made herein.
GCE makes no warranty that any content provided through GCE Sites or any content contained therein or downloaded therefrom will meet your requirements, be accurate, complete, current or timely, or that GCE Sites will be uninterrupted, timely, secure, or error free. In the event that GCE Site Content is inaccurate, incomplete, or out of date, GCE does not intentionally make material misrepresentations nor does GCE intentionally provide incorrect information.
You understand and agree that any material and/or data downloaded or otherwise obtained through the use of GCE Sites or any Content contained therein or downloaded therefrom is at your own discretion and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
GCE shall not be responsible for any loss or damage caused, or alleged to have been caused, directly or indirectly, by the information or ideas contained, suggested or referenced at GCE Sites or any use of same by you.
Limitation of Liability
In no event or circumstance is GCE, its directors, officers, employees or agents, liable, whether in contract, tort or otherwise, for any losses or damages of whatever nature, including, without limitation, any damages for loss of profits, business interruption, loss of programs or other data, arising in any manner from: (i) the use of any GCE Site or Content, whether directly or through a third-party site, (ii) modification or discontinuance of any GCE Site or Content or (iii) from any errors, omissions, inaccuracies, or any misleading or out-of-date information, whether contained on any GCE Site, contained in the Content, or received by you from GCE through your use of any GCE Site.
Copyright & Trademarks
Certain names, words, titles, phrases, logos, icons, graphics or designs or other content on GCE Sites are trade names or trademarks owned by GCE, trade names or trademarks that GCE is authorized to use, intellectual property of GCE, or intellectual property that GCE is authorized to use (“Protected Property”). Any unauthorized use of Protected Property may be in violation of applicable federal or other law that may apply to trademarks or intellectual property and could subject you to legal action. GCE grants to you a personal, non-exclusive, non-transferable license to use and display its Protected Property solely for your own personal, private use.
Links to and from Third Party Web sites
GCE Sites may contain links to third-party web sites (“Third-Party Sites”) which are not under the control of GCE. GCE is not responsible for content of any Third-Party Sites or any links contained in any Third-Party Sites. Links to Third-Party Sites are provided to you for convenience only, and their presentation does not imply endorsement of the Third-Party Site by GCE. GCE Sites may also be linked from Third-Party Sites. GCE does not endorse any Third-Party Site that provides a link to any GCE Site.
GCE generally welcomes links to the main, top-level page of any GCE Site (each a “Home Page”). If you want to link to any GCE Site, you may do so provided you agree to the linking conditions as described below (the “Linking Conditions”).
By establishing a link to a GCE Site from any Third-Party Site, you agree to these Linking Conditions:
- You may establish a link to a Home Page. You may not establish links to any pages other than a Home Page without prior written permission of GCE.
- You may not create frames around GCE Sites or the Content or use other techniques that alter the visual presentation of GCE Sites.
- You may not utilize in-line links on any page of a Third-Party Site relating to images or Content displayed on GCE Sites.
- You may not imply that GCE endorses, or is affiliated with, you, your products or services, or your company without prior written permission of GCE.
- You may not impersonate any person or entity including, without limitation, GCE or a representative, director, officer, employee, or agent of GCE or otherwise misrepresent your relationship with GCE.
- You may not present false or misleading impressions about GCE services.
- You may not use any of GCE’s Protected Properties without prior written permission from the GCE. Any use of trademarks is subject to the terms and conditions set out by GCE.
- Your site may not contain materials that may be interpreted as distasteful or offensive or that are directed at, or appeal to, persons under the age of 19.
- GCE will have no responsibility or liability for any content appearing on any Third-Party Site from which you establish a link to any GCE Site.
- GCE may from time to time in its sole discretion immediately terminate your privilege to link to GCE Sites, and, on notice from GCE, you will immediately remove any links to pages of GCE Sites as provided in such notice.
- These Linking Conditions form part of the TOU and GCE may amend them at any time, without notice as described under the provision herein for “Modification of Terms”. By maintaining a link that you have established from any Third-Party Site to a GCE Site, you are bound by such revisions. Therefore, you should periodically visit this page to review the then-current TOU and these Linking Conditions to which you are bound.
Availability of GCE Products
GCE products are designed for the entertainment of adults in Canada. Casino and slot facilities in the jurisdictions we operate are restricted to those persons 19 years of age and over.
Gift Cards
By purchasing and/or using a gift card (“Card”) issued by GCE, you agree to be bound by these TOU, the terms and conditions on the back of the Card, and all applicable laws, rules and regulations (collectively, “Gift Card Rules”):
General
You must be of age of majority in the province to purchase or use the Card.
Unless expressly stated in the Gift Card Rules, Cards and the total available balance available on the Card (“Available Funds”) do not expire or accrue fees.
Purchasing Cards
Cards may be purchased in person at GCE Sites using cash, debit, or credit, or as otherwise provided by GCE from time to time.
A Card is:
- available in a minimum purchase amount of $25 and a maximum purchase amount of $500 in British Columbia and Nova Scotia and $1,000 in Ontario and New Brunswick;
- only redeemable for a Qualified Purchase;
- not replaceable if lost, stolen, damaged or destroyed and risk of loss and title for a Card passes to the purchaser upon sale; and
- non-reloadable, non-refundable, non-transferable and has no cash value, except as required by law.
To the extent permitted by law, the purchase of a Card from GCE using Visa or Mastercard will incur a system fee comprising a small percentage of the total purchase amount. This is not a surcharge or convenience fee and is identified separately on each guest receipt. Guests wishing to avoid payment of such system fee for the purchase of the Card may use a separate payment method, including cash or debit. No system fee is chargeable for the use of a Card as payment towards a Qualified Purchase.
Use of Cards
A physical or digital Card must be presented as payment towards a Qualified Purchase in accordance with the Gift Card Rules.
Upon presentation, the purchase amount will be deducted from the Available Funds. You may continue to use the Card until the Available Funds are zero. If the purchase amount exceeds the Available Funds, the difference must be paid with cash or other acceptable payment method; some processors of transactions may not be able to perform a split-tender transaction and the Card will not be accepted. If a Card is used to purchase an item that is subsequently returned, the purchase price for the returned item will be credited to a new Card issued in the amount of the Available Funds used to purchase the returned item.
The Available Funds can be viewed at an available GCE point of sale.
GCE expressly retains the right to refuse to redeem a Card, cancel a Card, or request an alternative form of payment if, it determines, in its sole and absolute discretion, suspicious activity connected with the Card.
As of December 1, 2024, Cards will no longer be accepted at Casino Nanaimo or Elements Casino Victoria.
Great Canadian Entertainment expressly retains the right to refuse to redeem a Card, cancel a Card, or request an alternative form of payment if, it determines, in its sole and absolute discretion, suspicious activity connected with the Card.
Qualified and Disqualified Purchases by Jurisdiction
British Columbia
Cards may be redeemed for any of the following (each a “Qualified Purchase”):
- Cash or any event that is cash only;
- Food and beverages at any GCE operated restaurant or lounge, including gratuity and taxes;
- Room rates at our hotel, including taxes;
- Incidentals incurred as a registered guest at any GCE operated hotel, including in-room dining and mini bar charges, gratuity, taxes, surcharges;
- Valet parking at GCE operated valet; and
- Other GCE operated locations that accept Cards from time to time.
Cards may not be redeemed for any of the following (each a “Disqualified Purchase”):
- Lottery tickets;
- Gaming, including slot machines or table games;
- Third-party vendors, third-party operated facilities and third-party outlets; and
- Self-parking.
Ontario
Cards may be redeemed for any of the following (each a “Qualified Purchase”):
- Food and beverages at any GCE operated restaurant or lounge, including gratuity and taxes;
- Gaming, including slot machines or table games; and
- Other GCE operated locations that accept Cards from time to time.
Cards may not be redeemed for any of the following (each a “Disqualified Purchase”):
- Cash or any event that is cash only;
- Lottery tickets;
- Third-party vendors, third-party operated facilities and third-party outlets; and
- Self-parking.
Nova Scotia
Cards may be redeemed for any of the following (each a “Qualified Purchase”):
- Cash or any event that is cash only;
- Food and beverages at any GCE operated restaurant or lounge, including gratuity and taxes;
- Gaming, including slot machines or table games at Sydney, Nova Scotia;
- Valet parking at GCE operated valet; and
- Other GCE operated locations that accept Cards from time to time.
Cards may not be redeemed for any of the following (each a “Disqualified Purchase”):
- Lottery tickets;
- Gaming, including slot machines or table games at Halifax, Nova Scotia;
- Third-party vendors, third-party operated facilities and third-party outlets; and
- Self-parking.
New Brunswick
Cards may be redeemed for any of the following (each a “Qualified Purchase”):
- Food and beverages at any GCE operated restaurant or lounge, including gratuity and taxes;
- Room rates at our hotel, including taxes;
- Incidentals incurred as a registered guest at any GCE operated hotel, including in-room dining and mini bar charges, gratuity, taxes, surcharges;
- Valet parking at GCE operated valet; and
- Other GCE operated locations that accept Cards from time to time.
Cards may not be redeemed for any of the following (each a “Disqualified Purchase”):
- Cash or any event that is cash only;
- Lottery tickets;
- Gaming, including slot machines or table games;
- Third-party vendors, third-party operated facilities and third-party outlets; and
- Self-parking.
Prohibited Use
Cards may be gifted but may not be used in connection with any marketing, advertising, or other promotional activities, including, without limitation, via websites, online, telemarketing, print, and broadcast media. Cards may not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to GCE, the public, or other guests. Cards may not be gifted to minors.
Any use of GCE’s trademarks, copyrights, trade dress, including, without limitation, its name, logo, or any image or likeness of the Cards in connection with the purchase or use of Cards is strictly prohibited. Any use of the Cards in any manner that states or implies that any entity or service is endorsed or sponsored by, or otherwise affiliated with GCE, is strictly prohibited.
GCE reserves all rights and remedies under law and equity with respect to a violation of the foregoing.
Limitation of Liability
GCE makes no warranties, express or implied, with respect to gift cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. If a gift card is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift card to the verified remaining balance of the gift card. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you.
Card funds are not insured, including, without limitation, by the Canada Deposit Insurance Corporation (CDIC) or the Deposit Insurance Corporation of Ontario (DICO).
Indemnity
By purchasing or using a Card, you agree to defend and indemnify GCE from and against any claims, expenses or liabilities made against or incurred by it in connection with your use of the Card or violation of the Gift Card Rules. You agree to release GCE, inclusive of all directors, officers, employees, subcontractors and agents, from and against all claims, expenses or liabilities you have or may have against, or incurred in connection with, your use of the Card or violation of any of the Gift Card Rules.
Governing Law
The laws of the province of in which the Card is issued and the federal laws of Canada applicable therein, without regard to principles of conflict of laws, govern these Gift Card Rules.
Dispute Resolution
Any dispute relating in any way to Cards will be adjudicated in the province in which the Card is issued, and you consent to exclusive jurisdiction and venue in such courts.
General
Without limiting the broader ‘Modification of Terms’ provision within these TOU, GCE reserves the right to change the Gift Card Rules at any time and in its sole discretion. Changes are effective upon posting to GCE’s website. Gift Card Rules are applicable to the extent permitted by law.
Entire Agreement
These Gift Card Rules and all additional terms, conditions and policies on GCE’s website constitute the entire agreement between you and GCE with respect to the Card and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and GCE with respect to the Card.
Questions
Please direct any questions to a casino representative.
Hotel Policies & House Rules
GCE is proud to provide our guests (“guest” or “you”) with a great experience and we look forward to welcoming you to our hotel and its facilities (“Hotel”). These Hotel Policies & House Rules (our “Policies & Rules”) are part of our reservation agreement with you and, by making a reservation with us, you and each person in your party agree to them. In the case of minors or those individuals with guardians, the guardian of such minor or individual is deemed to agree on their behalf.
Smoke Free
Our Hotel and guest rooms are 100% smoke-free, including marijuana for medical or recreational use, e-cigarettes and vaping. A $500 cleaning fee may be charged for a violation and guests will be subject to eviction and ban.
Rates
All rates are quoted in Canadian currency and subject applicable taxes, surcharges, and fees, which may include a resort fee that may be imposed in such amount as determined by the Hotel in its sole discretion. All rates, surcharges and fees may change, as determined by the Hotel in its sole discretion, without notice. A reservation that is not pre-paid must be guaranteed with a valid credit card.
Payment
All credit cards are pre-authorized for the full amount plus a security or incidental amount at check-in; it is the guest’s obligation to know their financial institution’s pre-authorization hold policy. Cash or debit card payments are welcomed on arrival with government issued photo identification and pre-payment in full plus a security deposit up to fifty percent (50%) of the total room charge, including taxes, surcharges, and fees, at check-in. Checks are not accepted. Our policies regarding service and system charges apply to all credit card payments.
Check-In and Check-Out
The primary guest must be at least 19 years of age to check-in and will be required to provide valid government issued photo I.D. Check-in time is 4:00 p.m. local time of the Hotel and check out time is 11:00 a.m. local time of the Hotel. If you require a modified check-in or check-out time, please contact the Hotel Front Desk. We will make every effort to honor these requests; however, availability cannot be guaranteed, and an additional charge may apply. Unless otherwise stated in the reservation confirmation, a reservation must be cancelled 24 hours prior to check-in time of the Hotel to avoid a penalty charge equal to one-night room fee and tax.
Special Requests
We will make every effort to honour special requests; however, availability cannot be guaranteed.
Permitted Occupancy
Exceeding permitted occupancy of a guest room is not allowed and may result in eviction, without refund.
Right to Refuse Service
We have a zero-tolerance policy and, subject to applicable law, reserve the right to refuse service and to evict a guest, without refund, for any reason as a result of a guest’s failure to comply with these Policies & Rules or applicable law, including use of the Hotel for unlawful purposes, transport or storage of a firearm, or the destruction, damage or threat of harm to the Hotel or a guest.
Do-Not-Disturb and Access to Guest Rooms
We provide housekeeping during regular service hours, the frequency or availability of which may vary. We will honour a “Do-Not-Disturb” or “Privacy” request for up to 24-consecutive hours, following which Management reserves the right to enter a guest room in its sole and absolute discretion, including for housekeeping, maintenance, safety, security, emergency, a potential violation of our Policies & Rules, or suspected illegal activity. In the event of suspected illegal activity, Management reserves the right to summon law enforcement. Any purported right to privacy ends when our Policies & Rules are broken, in which case law enforcement will be granted immediate access to the Hotel, including, without limitation, guest rooms.
Firearms
The safety and security of our guests and team members is paramount. No guest is allowed any firearm or weapon, including, without limitation, replicas and facsimiles, in the Hotel at any time. If any guest is reasonably believed to be in possession or found to be in possession of firearms, weapons, replicas or facsimiles, law enforcement will be immediately notified. No exemption to this policy is allowed for private persons.
Liability of the Hotel
All items brought into the Hotel are brought and maintained entirely at the risk of the guest. The Hotel, its Team Members and its agents shall not be liable to a guest for any loss, damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury to a guest to the extent caused by the gross negligence of the Hotel, its Team Members, or agents. This is not intended to affect any rights a guest may have under applicable law that we cannot legally restrict or exclude. It is the responsibility of a guest to safeguard their own valuables and personal property while staying at the Hotel. We are in no way whatsoever responsible or liable for lost, misplaced, or damaged guest valuables, belongings, or property.
Lost and Found
In the unfortunate event you forget an item at the Hotel we will make every effort to locate and return it. To assist us in doing this, please report your forgotten item to the Hotel. Lost and found items will be held for a maximum of 30 days and any items not claimed after this period will be donated. We are not liable for forgotten items.
Damage or Theft of Hotel Policy
You are liable for damage caused, whether by the deliberate, negligent, or reckless act, to the Hotel caused by you or any person in your party, whether determined prior to or following your departure, including, without limitation, missing items, sprinkler deployment, or smoking. We reserve the right to retain your credit card or cash as presented at registration and you authorize us to charge such credit card or retain such cash in such amounts as deemed necessary to compensate the costs incurred. This does not limit our right to pursue any legal claim against you in the full amount of damages incurred.
Pool, Spa and Fitness Facilities
The use of all pool, spa and fitness facilities is at your own risk. No unaccompanied minors are allowed in the pool, spa or fitness facilities.
Accidents and Injuries
You agree to observe any signs displayed at the Hotel, to only use all facilities, including, without limitation, the gym, pool, hot tub and other facilities, as applicable, during posted hours of operation, and to take reasonable precautions when using such facilities at the Hotel. If you have an accident or suffer an injury at the Hotel, please report this as soon as possible to a Team Member and, in any event, within 24 hours.
Treatment of Others
Guests should treat all others, including, without limitation, other guests and GCE Team Members, with respect. Guests may not abuse any GCE Team Members or other guests, verbally or otherwise. Violation may result in eviction from the Hotel, without refund, and ban.
Wi-Fi and Internet Access
Wi-Fi and internet access is subject to our Wi-Fi Terms and Conditions.
Family Policy
Minors under the age of majority in the jurisdiction of the Hotel must be accompanied by an adult in the Hotel and may not be left unattended on Hotel property, including, without limitation, in guest rooms.
Pets
We love pets and can’t wait to meet yours, however, we ask that you adhere to our pet policy, which requires that all pets be well-behaved, vaccinated, and leashed while in the Hotel. Pets may not be left unattended on Hotel property, including, without limitation, in guest rooms and vehicles. Pets are not permitted in restaurants, bars, or the casino, except for trained service animals. Guests are solely responsible for any damage caused by their pets.
Group Reservations
These Policies & Rules apply to group reservations, which are additionally subject to the group booking contract.
Applicable Law
Guests agree to abide by all applicable laws while on the Hotel premises. These Policies & Rules and any dispute between the parties will be governed and interpreted by the jurisdiction in which the Hotel is located and the laws of Canada applicable therein, without reference to its conflict of laws principles, and GCE and the guest irrevocably attorn to such exclusive jurisdiction for any such dispute.
Changes or Modifications
Without limiting the broader ‘Modification of Terms’ provision within these TOU, we reserve the right to amend, modify, change, cancel, vary, or add to these Policies & Rules at any time without prior notice. Any modification to these Policies & Rules prior to your departure is deemed part of your reservations agreement with us. A copy of these Policies & Rules are located on our website and available from Front Desk Team Members upon request.
Remedies
Failure to comply with these Policies & Rules may result in you and your party being asked to leave the Hotel without refund, subject to temporary or permanent trespass in accordance with GCE policy, or subject to further civil or criminal action, as determined by GCE, in its sole discretion.
Contacting Us
Should you have any questions regarding the Hotel Policies & Rules, please contact us at gcelegal@greatcanadian.com.
Entertainment Venue Policies & Rules
Great Canadian Entertainment is proud to provide our guests (“guest” or “you”) with a great experience and we look forward to welcoming you to our entertainment venue (“Venue”). These Entertainment Venue Policies & Rules (our “Policies & Rules”) are in place to ensure that you enjoy a safe and memorable experience. By acquiring a ticket to enter our Venue, you and each person in your party agree these form part of your entry agreement.
Inspection
Please retain your ticket for inspection prior to entering and while you are in the Venue. You may be required to submit to a physical, electronic, or other inspection of yourself or your possessions when entering the Venue. While you are in the Venue, your movements may be monitored and recorded.
Bags
No bags or backpacks are permitted in the Venue except for small clutches (5cm x 12cm x 18cm max) or clear bags (8cm x 35cm x 35cm max).
Recording Devices
No audio or video recording devices, tablets, laptops, personal computers, professional or consumer cameras, or drones of any kind are permitted in the Venue. Non-flash photos and videos on mobile phones may be permitted at the artist’s or the Venue’s discretion.
Prohibited Items
For the safety of our artists, guests, and Team Members, items that may pose a risk or danger are prohibited, which includes, without limitation:
- Selfie sticks, tripods, monopods
- Outside food, beverage, or alcohol
- Cans, containers, bottles, or flasks
- Illegal drugs or substances
- Flammable liquids, aerosol cans, flares, or fireworks
- Flashlights, laser pointers, light or glow sticks
- Noise making devices
- Flowers
- Seat cushions or booster seats
- Non-service animals
- Pamphlets, handouts, ads, or flyers
- Clothing, garments, or signs displaying explicit, profane or derogatory language
- Signs, flags, or banners exceeding 11” x 17” or attached to a pole or stick
- Any firearm, weapon, prohibited device, or ammunition
- Any other item that may be deemed by our Team Members to pose a risk or a danger to persons or the Venue
Unacceptable Conduct
For the safety of our artists, guests, and Team Members unacceptable conduct is prohibited, which includes, without limitation:
- Being in possession of an oversize bag
- Being in possession of a prohibited item
- Being intoxicated or impaired
- Being a minor in possession of alcohol or cannabis or providing a minor with alcohol or cannabis
- Smoking within the Venue, including medical marijuana, e-cigarettes, vapes, and cannabis
- Utterings threats, abusive language or gestures
- Fighting
- Throwing objects or interfering with the event
- Wearing obscene clothing or lacking clothing or footwear
- Any other conduct that may be deemed by our Team Members to be inappropriate or that may adversely affect the safety of persons or the Venue
Smoke Free
Our Venue is 100% smoke-free, including marijuana for medical or recreational use, e-cigarettes, vaping and cannabis.
Firearms
The safety and security of our artists, guests and Team Members is paramount. No guest is allowed to possess any firearm, weapon, prohibited device, or ammunition, including, without limitation, replicas and facsimiles or the foregoing, in the Venue, including, without limitation, in any motor vehicle parked on Venue property, at any time. If any guest is found to be violating the foregoing or is reasonably believed to be in possession or found to be in possession of a firearm, weapon, prohibited device, ammunition, or replicas or facsimiles of the foregoing, law enforcement will be immediately notified, and we will fully comply with law enforcement in their investigation. This policy will be strictly enforced and no exemption to this policy will be allowed for private persons.
Right to Refuse Entry or Eviction
We have a zero-tolerance policy and, subject to applicable law, reserve the right to refuse entry or service, and to evict a guest, without refund, for any reason because of a guest’s failure to comply with these Policies & Rules or applicable law, including failure to submit to inspection, possession of prohibited items, or unacceptable conduct. You may be subject to law enforcement involvement.
Liability of the Venue
All items brought into the Venue are brought and maintained entirely at the risk of the guest. The Venue, its Team Members and its agents shall not be liable to a guest for any loss, damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury to a guest to the extent caused by the gross negligence of the Venue, its Team Members, or agents. This is not intended to affect any rights a guest may have under applicable law that we cannot legally restrict or exclude. It is the responsibility of a guest to safeguard their own valuables and personal property while staying at the Venue. We are in no way whatsoever responsible or liable for lost, misplaced, or damaged guest valuables, belongings, or property.
Applicable Law
Guests agree to abide by all applicable laws while on the Venue premises. These Policies & Rules and any dispute between the parties will be governed and interpreted by the jurisdiction in which the Venue is located and the laws of Canada applicable therein, without reference to its conflict of laws principles, and Great Canadian Entertainment and the guest irrevocably attorn to such exclusive jurisdiction for any such dispute.
Changes or Modifications
We reserve the right to amend, modify, change, cancel, vary, or add to these Policies & Rules at any time without prior notice. Any modification to these Policies & Rules prior to your entry is deemed part of your agreement with us. A copy of these Policies & Rules are located on our website.
Remedies
Guests failing to comply with these Policies & Rules may be asked to leave the Venue without refund, subject to temporary or permanent trespass in accordance with Great Canadian Entertainment policy, or subject to further civil or criminal action, as determined by Great Canadian Entertainment, in its sole discretion.
Contacting Us
Should you have any questions regarding these Policies & Rules, please contact us at gcelegal@greatcanadian.com.
