Responsible Gaming - Great Canadian Entertainment
Skip to main content Skip to Sitemap
    • Slots & Tables
      • Great Canadian Entertainment owns and operates 25 destinations across Canada, featuring more than 18,000 slot machines, 600 live table games, top-rated restaurants, and live entertainment.

        Learn More

    • Play Online
      • Play your favourite slots and exclusive games like MegaJackpots and PowerBucks, live dealer table games including baccarat and roulette, or bet on sports with Proline+. 

        Sign Up Now

        Must be 19+, ON only. Terms and Conditions apply. Visit OLG.ca for details

      • roulette wheel with cards fanned out along the top
    • Sportsbook & Lounge
      • Sports betting with instant payouts now at multiple Great Canadian Entertainment destinations.

        Learn More

    • Player Gaming Account
      • You can now deposit your funds into a safe and convenient account and withdraw your money at any time for game play on either slots or table games.

        Learn More

    • Pickering Casino Resort Hotel
      • Welcome to the new Pickering Casino Resort Hotel. Relax overnight in our spacious 275-room hotel tower or just come to play while enjoying a wide assortment of restaurants and entertainment.

        Learn More

      • Pickering Casino Resort Exterior photo of Hotel at Night
    • Great Blue Heron Hotel
      • Located in the scenic backdrop of Scugog Island, the Great Blue Heron Hotel captures the style of modern guest rooms steps away from the excitement of the casino. Discover the inspiration behind the hotel from concept to completion.

        Learn More

      • Great Blue Heron Hotel Exterior
    • Casino New Brunswick
      • Perfect for casino players, business travelers, vacationers and tourists. Every one of our 126 spacious, deluxe rooms and luxuriously appointed suites has a spectacular view.

        Learn More

      • Casino New Brunswick Hotel Exterior
    • River Rock Casino Resort
      • Whether you’re looking for a romantic getaway, the accommodations for your next Vancouver business meeting, or an exciting weekend break with friends, our hotel offers relaxed luxury that is bound to impress.

        Learn More

  • Restaurants
  • Entertainment
  • Racing
  • Promotions
    • Ontario
      • Play where you want to — and get rewarded how you want to. Now available at all our destinations across Ontario.

        Learn More
        • FOLLOW US
      • Great Canadian Reward Cards
    • British Columbia
      • Whether you’re on PlayNow or at a BC casino, there are multiple ways to earn points while you play.

        Learn More

      • Encore Reward Cards - 4 cards, different tiers
    • New Brunswick
      • Joining The Rewards Club is quick & easy! As a Rewards Club Member you earn Reward points at slot machines and table games.

        Learn More

      • Casino Rewards Club Card
    • Nova Scotia
      • See all the membership benefits at our 26+ destinations! Multiple ways to win prizes, receive gifts and special offers.

        Learn More

      • Player's Club Member Cards - 4 Tiers, Prive, Gold, Silver and Bronze
  • FrançaisFrançais

Responsible Gaming

Responsible Gaming

Keeping our games fun for all players is an important part of being socially responsible. At Great Canadian, the cornerstone of our business is to strive to be a responsible corporate citizen, and we realize that while most of our customers enjoy gaming as a form of entertainment, a small percentage may experience problems.

We work with local communities and provincial governments to educate and create awareness around Responsible Gambling. Since the beginning, Great Canadian has allocated significant resources towards advancing responsible gambling practices and programs.

As a company with operations in BC, Ontario, Nova Scotia, and New Brunswick, our efforts are focused on working with our crown partners in establishing and implementing an array of responsible gambling initiatives which assist our guests in making informed choices.

Responsible Gambling initiatives that Great Canadian Gaming is deeply committed to include:

Dedicated Responsible Gambling Department

The mandate of the corporate responsible gambling department is to oversee, guide and establish responsible gambling initiatives, policies and procedures in conjunction with provincial and national responsible gambling standards. The department is also focused on fostering an overall responsible gambling culture throughout the corporation.

Policies and Procedures

A key component of our responsible gambling efforts is to ensure that we have robust responsible gambling policies and procedures in place at all of our gaming operations. The policies allow us to execute our responsible gambling programs in an effective and efficient manner.

Check Accreditation

Responsible Gaming Check is an internationally recognized accreditation program created by the Responsible Gambling Council (RGC) that evaluates the gaming venue’s responsible gambling efforts and standards. Currently, the majority of Great Canadian gaming venues have received RG Check accreditation. To learn more about the RG Check process, visit www.rgcheck.com.

Responsible Gambling Staff Training

We are committed to educating our staff on responsible gaming so they are able to have knowledgeable conversations with our players. Our staff has enhanced knowledge, awareness, and skills in the identification of possible gaming related issues and makes every attempt to respond appropriately to guests who may be experiencing problems.

Responsible Gambling Literature

We showcase Responsible Gambling literature and brochures in various high traffic areas throughout our properties. It is our goal to make it easily available for customers who may want to learn about responsible gaming tips, odds of the games and other such information.

Problem Gambling Helpline Assistance

A key responsible gambling program that offers direct assistance, treatment and support free of charge is the provincial problem gambling helpline. This type of resource is available to all who may have questions about gambling or are impacted by somebody’s gambling activity.

Voluntary Self-Exclusion Program

We believe the Voluntary Self-Exclusion Program is one of the most important tools that can assist in supporting individuals in taking a break from gaming.  This program allows an individual to voluntarily exclude himself/herself from a casino property for a set period of time.

Responsible Gambling Information Centres

These information centres are interactive booths on the gaming floor which provide information on responsible play, odds of winning, gambling myths and facts, risk factors and where to find help for problem gambling. They are often staffed by Responsible Gaming Advisers who are able to share valuable RG information and connect with guests on the gaming floor.

Responsible Marketing

Great Canadian is committed to high ethical marketing standards that do not target minors in any way possible or portray extravagant or misleading wins. We do everything we can to keep it real.

No Minors

No minors are allowed in our casinos. The 19+ rule is strictly enforced. Each of our properties are equipped with state-of-the-art ID scanning devices and require all individuals appearing under 30 to submit to an ID scan to ensure validity.

Great Canadian Entertainment Icon

Learn More About Responsible Gaming

To learn more about the various Responsible Gaming programs Great Canadian is involved in, please review the following links:

British Columbia

British Columbia Lottery Corporation
GameSense Program
British Columbia Responsible and Problem Gambling Program

Ontario

PlaySmart Program

Nova Scotia

Nova Scotia Gaming Corporation

New Brunswick

New Brunswick Lotteries and Gaming Corporation

Great Canadian Casino resort Toronto

SUMMER ’23

Excitement unleashed at Canada’s largest & newest casino resort.

Jann Arden

Saturday, June 24, 2023

JANN ARDEN

Join us in The Arena at Pickering Casino Resort for an unforgettable performance from multi-platinum award winning singer, songwriter, actress and author Jann Arden.