Great Canadian Entertainment 2024 Standing Ovation Awards
Great Canadian Entertainment’s team members are the foundation of our organization. They are the driving force behind the exceptional experiences we offer our guests across our 23 destinations and corporate offices. The 2024 Standing Ovation Awards celebrate our outstanding team members who embody Great Canadian Entertainment’s core values: service excellence, drive to succeed, integrity, trust and transparency, and connection to communities through PROUD, Responsible Gambling and RISE.
The celebrations kicked off a day earlier with our winners attending the Toronto Blue Jays game against the Washington Nationals. They had a fantastic time soaking in the game, enjoying delicious stadium food and snacks, and cheering on the Blue Jays to a 4-2 victory! As a special touch, the winners even received a shout-out on the videoboard between innings.
The Standing Ovation Awards ceremony and dinner happened at Great Canadian Casino Resort Toronto. We had the ceremony at The Eatery and celebrated with a delicious three-course dinner at Copperhorn Meet House after. Thank you to the team at Great Canadian Casino Resort Toronto for hosting us and making sure that the winners’ experiences were personalized and extra special.
The following are our 2024 Standing Ovation Winners:
Service Excellence Award
Team Members who were selected exceeded our guests’ expectations by providing unique entertainment experiences and exceptional service in 2024.
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Leang C., River Rock Casino Resort
Having worked for GCE for over 13 years, Leang is always ready to help and consistently provides the best guest service. Leang continues contributing her services to the best of her abilities and is a consummate team player. -
Heather B., Elements Casino Grand River
Heather’s outstanding contributions had a profound impact on both guests and team members. Her commitment to providing exceptional guest service is evident through her consistent warm and welcoming approach and her numerous GCE customer survey “memorable” team member call outs. -
Taina W., Corporate Services
Taina is recognized as an exceptional partner to business and an integral part of many functions within human resources. Taina consistently demonstrates the ability to respond quickly while delivering meaningful outcomes that support the business. -
Nordia C., Great Canadian Casino Resort Toronto
Nordia is constantly looking for ways to improve the experience of our guests. She assisted a visually impaired guest in the west lobby, engaging in conversation to understand their needs, and personally escorting them to their desired location. -
Stojanka M., Casino Nova Scotia Halifax
Stojanka consistently looks for ways to help both team members and her management team. She offers her assistance in every aspect of the job. From buy drops, to helping with coin fills, to rolling coin, to ensuring we are keeping a high-level of compliance.
Drive to Succeed
Team Members selected delivered best-in-class performance and helped grow our business to lead the industry in 2024.
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Alona A., Great Canadian Casino Resort Toronto
Alona has been consistently hardworking in upselling and giving significant long-term and consistent business to the hotel. She remains hardworking, dedicated and passionate about her job, transcending to continuously inspiring fellow team members. -
Elaine R., Elements Casino Flamboro
Elaine keeps an eye on all parts of the business and helps without hesitation when things go sideways. Elaine makes everyone’s (guests and team members) experience at the casino better and we all appreciate her efforts and impact. -
Rose H., River Rock Casino Resort
Rose took on multiple projects throughout the year that impacted guests in a variety of ways. Her drive to succeed helped create a positive new environment for resort guests to relax as well as create modern and innovative drinks for guests to enjoy with delicious new food pairings. -
Nash D., Corporate Services
Nash has found so many workarounds, answered tons of late-night phone calls and even comes in on days off, just to keep things running. I feel he is very deserving of a Standing Ovation Awards, to recognize and acknowledge his dedication.
Integrity Award
Team Members selected consistently demonstrated integrity in all their actions, conducted our business with responsibility, respect, and ethics, and ensured the highest level of compliance throughout 2024.
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Katie H., Casino Nova Scotia Halifax
Katie has excellent game awareness and strives to maintain the integrity of the games. Katie excels at identifying players who are not following the game rules at the table, ensuring the business operates ethically. -
Mattew S., Pickering Casino Resort
Matt showed his integrity through his selfless act of running into the Arena to help prevent further disaster, to put out the fire while the fire dept was on their way. -
Stu R., Elements Casino Grand River
A recognition he truly deserves for consistently demonstrating exemplary integrity and leadership in his role. Stu’s actions not only showcase his commitment but also inspire those around him to strive for excellence. -
Jacky K., River Rock Casino Resort
Jacky has shown exceptional vigilance and game knowledge. Jacky’s actions contributed significantly to preventing potential losses and maintaining a high standard of operational integrity.
Trust & Transparency Award
Team Members selected earned trust and enabled transparency through open dialogue and information sharing in 2024.
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Cecilia V., Shorelines Casino Peterborough
Cecilia has taken the lead on training and developing an entirely new audit team at Thousand Islands while managing the needs and requirements for both Peterborough and Kawartha. -
Jordan K., Elements Casino Grand River
Jordan’s has an ability to influence and motivate those around him, showing leadership and strength under pressure. Jordan’s recent transition to a new role in the security team has been seamless. -
Brandon P., Elements Casino Chilliwack
Brandon is a highly trusted team member in our day-to-day operations. Brandon exemplifies trust & transparency by having an open-door policy with all the team members. He shares policy updates, ideas, and customer service standards and embodies the core values that GCE stands for.
PROUD Community Ambassador
Team Members selected supported the PROUD program in its community engagement efforts in 2024.
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Emma D., Casino Ajax
Throughout the year Emma dedicates her personal time to helping with all PROUD community events. Whether it is bringing in donated items or donating her personal time to a community event, Emma has shown that she will go out of her way to help those in need. -
Judy F., Flamboro Downs
Judy is the one who will deliver the donations and makes sure that the companies understand how much GCE cares. She also takes the time to understand how our PROUD initiatives are impacting the different organizations.
RISE Diversity Ambassador
Team Member selected supported RISE program in its Diversity, Equity, Inclusion and Belonging efforts in 2024.
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Melanie W., Casino Nova Scotia Halifax
Melanie exemplifies the values of RISE through her contributions. Melanie was instrumental in helping create our trans-inclusive training which every GCE team member was enrolled in via CONNECT. She also weighed in on our other diversity and inclusion training and gave valuable feedback.
Responsible Gambling Ambassador
Team Member selected supported a positive impact through Responsible Gambling in 2024.
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Mario V., Great Canadian Casino Resort Toronto
Mario has been exemplary in his role as RG champion and in developing the RG culture at Great Canadian Casino Resort Toronto. Mario has spearheaded numerous initiatives in his role including developing a bespoke RG orientation program for new team members.
Congratulations to our incredible 2024 Standing Ovation Awards winners! Your dedication, passion, and unwavering commitment inspire us all.
