Terms & Conditions

GREAT CANADIAN REWARDS TERMS AND CONDITIONS

1. Program. To be eligible to be a Member (a “Member” or “you”) in the Great Canadian Rewards (“GC Rewards”) Program (“Program”) at Great Canadian Casino Resort Toronto, Pickering Casino Resort, Great Blue Heron Casino & Hotel, Casino Ajax, Elements Casino Mohawk, Elements Casino Brantford, Elements Casino Flamboro, Elements Casino Grand River, Shorelines Casino Thousand Islands, Shorelines Casino Belleville, Shorelines Casino Peterborough and Shorelines Slots at Kawartha Downs (each a “Site”, collectively the “Sites”), a guest must: (i) be 19 years of age or older; (ii) not be self-excluded, subject to any other exclusion, trespassed or banned; and (iii) not be an officer, director or employee of Ontario Gaming GTA Limited Partnership (“OGGTA”), Ontario Gaming West GTA Limited Partnership (“OGWGTA”), Ontario Gaming East Limited Partnership (“OGELP”), or Great Canadian Gaming Corporation (“GCGC”), doing business as Great Canadian Entertainment, or any of its other subsidiaries or affiliates not specifically referenced (collectively with OGGTA, OGWGTA, and OGELP “GCE”), the Alcohol and Gaming Commission of Ontario (“AGCO”), the Ontario Lottery and Gaming Corporation (“OLG”) or any other entity in which membership or participation in the Program is prohibited. To participate in the Program, a Member must comply with these Great Canadian Rewards Terms and Conditions (“Terms”), which form an agreement between the Member and GCE and are intended to be legally binding.
2. Points. Two (2) types of Points (each, a “Point” and collectively, the “Points”) may be earned in the Program:
   1. Reward Points: Reward Points (each, a “Reward Point” and collectively, the “Reward Points”) are accumulated through qualifying recorded play on any slot, electronic table game, or other qualifying device (a “Game”) play at any Site. To record Game play, a Member must (i) properly insert their valid GC Rewards Card (the “Card”) into the Game for the entire duration of play the Member wants recorded, or (ii) based on availability, use the Cardless Rating System by entering their GC Rewards account number and PIN on the iView of the Game. Recorded play sessions are ended when the Member (i) removes the Card from the Game or (ii) is logged out due to inactivity or (iii) based on availability, selects the End Session option when using the Cardless Rating System. Reward Points will be awarded at a rate determined by GCE in its sole discretion and may differ between Sites. Play at live table games do not earn Reward Points.
      1. Reward Points earned by a Member can be redeemed for a Reward or Rewards (each, a “Reward” and collectively, the “Rewards”) pursuant to these Terms. Except as otherwise noted in these Terms or as an operation of law, Reward Points do not expire. See Section 5 for details on redeeming Reward Points.
   2. Tier Credits: Tier Credits (each, a “Tier Credit” and collectively, the “Tier Credits”) are accumulated through qualifying recorded Game play at any Site. To record Game play, a Member must (i) properly insert their valid Card into the Game for the entire duration of play the Member wants recorded, or (ii) based on availability, use the Cardless Rating System by entering their GC Rewards account number and PIN on the iView of the Game. Recorded play sessions are ended when the Member (i) removes the Card from the Game, (ii) is logged out due to inactivity, or (iii) based on availability, selects the End Session option when using the Cardless Rating System. To record live table play, a Member must present their valid Card to the dealer at a live table game. Tier Credits will be awarded at a rate determined by GCE in its sole discretion and may vary by Site.
      1. Tier Credits have no redemption value. Instead, Tier Credits are used only to determine a Member’s membership level in the Program (each, a “Tier Level” and collectively, the “Tier Levels”).
      2. Tier Credits are accumulated through a “Tier Period”, of which there are two (2) Tier Periods in a twelve (12) month time frame:
         1. April 1 to September 30
         2. October 1 to March 31
      3. There are four (4) ”Tier Levels” within the Program. The number of Tier Credits needed to accumulate through each Tier Period to move through each of the Tier Levels are as follows:
         1. Club – 0 to 499 Tier Credits
         2. Preferred – 500 to 2,499 Tier Credits
         3. Premium – 2,500 to 14,999 Tier Credits
         4. Summit – 15,000+ Tier Credits
      4. Tier Level is based on the number of Tier Credits collected in the previous Tier Period. A Member’s Tier Credits will automatically be reset to zero (0) at the beginning of each new Tier Period. This will not affect the Tier Level until the following Tier Period.

3. Multiple Rating Sessions. A Member playing more than one Game can insert multiple valid Cards at multiple Games, at the discretion of the Team Members at a Site. The maximum number of sessions that a single Member can have simultaneously is limited to three (3). It is the Member’s responsibility to ensure each session is properly rated, i.e., the Card is properly inserted into the Game and accepted for play.
4. Points. Points will automatically be tracked and allocated to a Member’s account by GCE in accordance with its official records. Points have no cash or other redeemable value other than pursuant to this Program and strictly in accordance with these Terms and applicable law. Points cannot be assigned, exchanged, traded, bartered, purchased, given by gift or otherwise sold. Any Points so purported to be exchanged, transferred or acquired shall be deemed a fraudulent transaction and are automatically void and any Members participating in such activity will be subject to having their membership in the Program terminated, without notice. Without limiting the generality of the foregoing, GCE may, at its sole discretion, agree to transfer Points to the GC Rewards account of the surviving spouse of a deceased Member (provided such spouse is or becomes a Member of the Program in accordance with these Terms), subject to such surviving spouse satisfying certain requirement evidencing that they are the lawful beneficiary of such Points. The accumulation of Points does not entitle a Member to any vested rights, and GCE does not guarantee in any way the continued availability of any Reward or any other benefit. All Points are subject to verification at any time and for any reason. GCE reserves the right, in its sole discretion, to invalidate any Points that GCE deems to have been awarded in error, or as the result of any fraudulent activity, or any activity not in keeping with the requirements of these Terms, as determined by GCE in its sole discretion. Any Points that cannot be verified to the complete satisfaction of GCE are subject to disqualification. GCE, the OLG, AGCO, GC’s advertising, promotion and management agencies, OLG, and each of their respective parent companies, subsidiaries, affiliates, prize suppliers, advertising/promotion agencies each of their respective officers, directors, agents, representatives, successors and assigns (collectively, its “Representatives”) and any entity involved in the development, production, administration, or fulfillment of the Program, and each of their respective officers, directors, agents, representatives, successors and assigns (collectively, the “Released Parties”) will not be liable for, and accept no liability whatsoever in relation to, the failure of any Points to be captured or recorded for any reason. Any Points accumulated through misuse of the GC Rewards account, abuse or fraud (all as determined by GCE in its sole discretion) will be forfeited. All determinations regarding whether a Member is eligible to earn Points in accordance with these Terms will be made by GCE in its sole discretion.
5. Reward Points Redemption. Reward Points may be redeemed by a Member for a Reward in accordance with the Reward Points redemption schedule currently in force and available at the GC Rewards desk at a Site or as otherwise made available by GCE from time to time. Each Reward will be associated with a specified number of Reward Points. To be eligible to redeem a Reward, a Member must have the minimum specified number of Reward Points associated with the applicable Reward. All Rewards are subject to availability at the time of the redemption request. GCE may, in its sole discretion, cease to offer any Rewards, and may, in its sole discretion, substitute a similar Reward of similar or greater value for any reason. The Reward Points value associated with each Reward shall be determined by GCE, in its sole discretion, and is subject to change without notice. The Released Parties are not responsible for, and accept no liability whatsoever in relation to, incorrect Reward Points values displayed in relation to the redemption schedule or elsewhere. After a Reward is redeemed by a Member, the specified number of Reward Points will automatically be debited from the Member’s account. Following redemption, no Reward is returnable, exchangeable or may otherwise be subject to refusal by a Member for any reason. Reward Points may not be redeemed by any person other than the Member associated with the Reward Points. From time to time, GCE may advertise or offer exclusive offers to select Members to redeem Reward Points for items other than a Reward, or receive other benefits (including, but not limited to, complimentary offers). Reward Points have no cash value.
6. Complimentary Offers. There are two (2) types of Complimentary Offers (each, a “Comp Dollar” and collectively, the “Comp Dollars”) that may be awarded in relation to the Program:
   
   1. Comp Dollars: Comp Dollars are accumulated through qualifying recorded Game play and live table games play at any Site. To record Game play, a Member must (i) properly insert into the Game their valid Card for the entire duration of play that the Member wants recorded, or (ii) based on availability, use the Cardless Rating System by entering their GC Rewards account number and PIN on the iView of the Game. Recorded play sessions are ended when the Member (i) removes the Card from the Game, or (ii) is logged out due to inactivity or (iii) based on availability, selects the End Session option when using the Cardless Rating System. To record live table games play, a Member must present their valid Card to the dealer at a live table game. Comp Dollars will be awarded at a value determined by GCE in its sole discretion and may differ between Sites.

1. 1. 1. Comp Dollars have a maximum earned balance of ten thousand Canadian dollars ($10,000 CAD).
      2. Once issued in accordance with these Terms, Comp Dollars awarded to a Member can be redeemed for a Destination Reward (each, a “Destination Reward” and collectively, the “Destination Rewards”) at participating Sites pursuant to these Terms. Except as otherwise noted in these Terms, Comp Dollars do not expire. See Section 8 for details on redeeming Comp Dollars.
   2. Discretionary Comp Dollars: Discretionary Comp Dollars may be awarded at the discretion of GCE. The amount of discretionary Comp Dollars issued is determined at the discretion of GCE using a combination of data driven attributes including, but not limited to:

1. 1. 1. 1. Tier Credits;
         2. Average earned Comp Dollars per visit;
         3. Available Comp Dollars value;
         4. Rolling 12-month coin in; and
         5. Rolling 12-month visit count

7. Comp Dollars. Comp Dollars will be tracked and allocated to a Member’s account GCE in accordance with its official records. Comp Dollars have no cash or other redeemable value other than pursuant to this Program and strictly in accordance with these Terms. Comp Dollars have no cash value and may not be applied towards the purchase of tobacco or lottery products or combined with other special offers. Comp Dollars cannot be assigned, exchanged, traded, bartered, purchased, given by gift or otherwise sold. Any Comp Dollars so acquired are void and the Members participating will be subject to having their membership in the Program terminated. The accumulation of Comp Dollars does not entitle a Member to any vested rights, and GCE does not guarantee in any way the continued availability of, any Reward or any other benefit. All Comp Dollars are subject to verification at any time and for any reason. GCE reserves the right, in its sole discretion, to invalidate any Comp Dollars that GCE deems to have been awarded in error, or as the result of any fraudulent activity, or any activity not in keeping with the requirements of these Terms, as interpreted by GCE in its sole discretion. Any Comp Dollars that cannot be verified to the complete satisfaction of GCE are subject to disqualification. The Released Parties will not be liable for, and accept no liability whatsoever in relation to, the failure of any Comp Dollars to be captured or recorded for any reason. Any Comp Dollars accumulated through misuse of the Card, abuse or fraud (all as determined by GCE in its sole discretion) will be forfeited. All determinations regarding whether a Member is eligible to earn Comp Dollars in accordance with these Terms will be made by GCE in its sole discretion.
8. Comp Dollar Redemption. Comp Dollars may be redeemed by a Member for a Destination Reward at a rate determined by GCE in its sole discretion. Each Destination Reward will be associated with a specified Comp Dollar value. To be eligible to redeem a Destination Reward, a Member must have a minimum of the specified Comp Dollar value associated with the applicable Destination Reward. All Destination Rewards are subject to availability at the time of the redemption request. GCE may, in its sole discretion, cease to offer any Destination Rewards, and may, in its sole discretion, substitute a similar reward of similar or greater value for any reason. The Comp Dollar value associated with each Destination Reward shall be determined by GCE, on behalf of itself and its Representatives, in its sole discretion, and is subject to change without notice. The Released Parties are not responsible for, and accept no liability whatsoever in relation to, incorrect Comp Dollar values displayed. After a Destination Reward is redeemed by a Member, the specified number of Comp Dollars will automatically be debited from the Member’s account. Following redemption, no Destination Reward is returnable, exchangeable or may otherwise be subject to refusal by a Member for any reason Comp Dollars may not be redeemed by any person other than the Member associated with the Comp Dollars. From time to time, GCE may advertise or offer exclusive offers to select Members to redeem Comp Dollars for items other than a Destination Reward or receive other benefits. Comp Dollars have no cash value.
9. Inactivity. If a Member has no recorded Game or table games play activity for six (6) consecutive calendar months, the Member’s account in the Program may be deemed to be ”Inactive” by GCE, in its sole discretion, and all accumulated Points and Comp Dollars will be terminated, at the sole discretion of GCE, on behalf of itself and its Representatives. A Member’s account will be returned to active status upon a Member using their Card at a qualified Game or table game at any Site administering GC Rewards. Terminated Points and Comp Dollars will not be returned upon account reactivation. Once a Member’s account is Inactive, GCE, on behalf of itself and its Representatives, will continue to maintain personal information in accordance with GCE’s Privacy Policy and OLG’s Corporate Record Classification Scheme and Retention Schedule (RCSRS). Inactive accounts may be sent marketing/promotional/research communication in accordance with GCE’s Privacy Policy and the Member’s consent recorded in their account for receiving such materials.
10. Discounts. A Member may be eligible to receive discounts on qualified food and beverage at participating restaurants at a rate determined by GCE in its sole discretion and as determined and notified from time to time. Discounts may not be combined with special offers and may not be used towards the purchase of alcohol, tobacco, lottery or such other products as disqualified by GCE from time to time in its sole discretion.
11. My PlaySmart. By joining the Program, a Member is eligible to use the My PlaySmart program tool while playing electronic games (other than peer to peer poker) with their Card. The terms and conditions of the My PlaySmart program tool, which form an agreement between the Member, GCE and the OLG and are intended to be legally binding are set out at playsmart.ca and are also available at the GC Rewards Guest Services desk. By using the My PlaySmart program tool, the Member accepts and agrees to such terms and conditions as they may be amended from time to time.
12. Identification. Valid government-issued photo identification must be presented to join the Program. A valid Card and a valid government- issued identification must be presented (or, if applicable, a Personal Identification Number may be required to be entered) to make a transaction pursuant to the Program. Valid government-issued identification must be presented, or verbal verification must be completed, to obtain a replacement Card.
13. Termination and Revocation. GCE, on behalf of itself and its Representatives, reserves the right, in its sole discretion, to deny any application for Program membership. At the sole discretion of GCE, a Member’s membership in the Program may be revoked or cancelled at any time without notice. In such circumstances, any accumulated Points and Comp Dollars will be forfeited in their entirety, without liability to GCE or its Representatives. A member’s Card will be cancelled and must be returned at the time of revocation or cancellation of membership in the Program.
14. No Representations. Neither GCE nor any of its Representatives makes any representations or warranties, express or implied, with regard to the Program, the Card or any element hereof, including any warranty of merchantability, fitness for a particular purpose title, non-infringement or that the Card will always be accepted or that the Program will operate as intended or at all. Without limiting the foregoing, In the event GCE is found liable, the Member shall only be entitled to recover actual and direct damages, not to exceed in the aggregate redemption value of the last Rewards Point balance in the Member’s GC Reward’s account. The Released Parties shall have no liability for any incidental, indirect or consequential damages arising of or in any way connected with the Program, even if any Released Party has been advised of the possibility of such damages. Membership in the Program and any Points or other balances does not create an enforceable contract or any other property in or to the Member with respect to Program benefits.
15. Card Issuance. Each Member who qualifies for the Program is entitled to only one (1) unique GC Rewards account number, which is issued upon enrolment in the program. GCE may, in its sole discretion, limit the number of Cards or replacement Cards issued to any Member. All Cards and account numbers are at all times the property of GCE, but for greater certainty shall at no time become the property of the Member. The Released Parties shall not be liable for any loss or damage, however caused, that is suffered by any person as a result of the use or misuse of a Card.
16. Duplication. A member may have only one (1) unique email address, and one (1) unique mobile phone number associated with their GC Rewards account. For greater clarity, a Member may not share an identical email address or an identical mobile phone number with any other Member. GCE reserves the right to remove duplicate email addresses and mobile phone numbers from GC Rewards accounts and disqualify any offers associated with such duplicate email address and mobile phone number.
17. No Other Usage. A GC Reward’s account can only be used by the named Member and may not be used by any other individual or entity.
18. No Liability. Without limiting any other limitations of liability set forth herein, the GCE and the Released Parties assume no liability whatsoever in relation to this Program, including, without limitation: (a) any late, lost, misdirected, delayed, incomplete, incompatible or misdirected information (all of which is void); (b) any failures, malfunctions or other problems of any nature whatsoever with respect to the Program, a Card, or the administration thereof; (c) the failure of any information to be received, captured or recorded for any reason whatsoever; (d) lost, stolen, malfunctioning or destroyed Cards, which must be reported to a GC Rewards representative at a Site and may be replaced in GCE’s sole discretion; and (e) any combination of the above.
19. Fees & Taxes. There is no fee payable for membership or participation in the Program. Any tax liability resulting from the Program or any redemption under the Program is the sole liability of the Member.
20. Termination. Subject only to applicable law, a Member’s GC Rewards account and their ongoing participation in the GC Rewards Program may be terminated at any time and without notice by GCE if the Member has been deemed by GCE, in its sole discretion, to: (a) violate these Terms; (b) provide false or fictitious information to GCE; (c) misuse or abuse (or attempt to misuse or abuse) the Program or Member privileges; (d) commit (or attempt to commit) fraud on GCE or the Program; or (e) take any other action deemed by GCE to be contrary to the Program, the requirements of these Terms, or the interests of other Members. If a Member’s permission to participate in the Program is terminated for any reason, including by GCE, the agreement formed by the Member’s acceptance of these Terms will nevertheless continue to apply and be binding upon the Member in respect of the Member’s prior participation in the Program and anything relating to or arising from such participation. Upon termination, all Points and Comp Dollars associated with the Member’s GC Rewards account will be forfeited (subject only to applicable law). If a Member is dissatisfied with the Program for any reason, then their sole and exclusive remedy is to redeem any existing Points and/or Comp Dollars in accordance with these Terms and discontinue participating in the Program.
21. Responsibility. By participating in this Program, Member: (a) confirms that they have reviewed these Terms and agree to comply with these Terms; (b) releases the Released Parties from any and all liability in connection with this Program, the Member’s participation herein, and the awarding and use/misuse of a Reward or any portion thereof, all as more fully set forth herein; and (c) ACKNOWLEDGES AND AGREES THAY THEY ARE SOLELY RESPONSIBLE FOR ALL ACTIONS THAT TAKE PLACE WITH RESPECT TO THEIR GC REWARDS ACCOUNT (WHETHER OR NOT SUCH ACTIONS TAKE PLACE WITH OR WITHOUT THE MEMBER’S KNOWLEDGE OR CONSENT). MEMBER IS SOLELY RESPONSIBLE FOR ENSURING THAT THEIR GC REWARDS ACCOUNT, CARD, AND PERSONAL IDENTIFICATION NUMBER ARE KEPT SECURE AT ALL TIMES.
22. Administration. GCE, on behalf of itself and its Representatives, reserves the right, in its sole discretion, to require proof, in such form acceptable to GCE, of a Member’s identity, for any reason GCE deems necessary, in its sole discretion, in order to effectively administer the Program in accordance with these Terms. Failure to provide such proof to the satisfaction of GCE within the timeline specified by GCE may result in disqualification from the Program for such period, including perpetuity, as determined by GCE, in its sole discretion, with no opportunity or right of appeal. If it is determined by GCE that a Member or individual purporting to be a Member is attempting to use multiple names, identities or any other means not expressly permitted by these Terms to participate in or disrupt this Program, then they may be disqualified from participation in the Program for such period, including perpetuity, as determined by GCE, in its sole discretion, with no opportunity or right of appeal. GCE, on behalf of itself and its Representatives, reserves the right, in its sole discretion, to take whatever measures or actions it deems necessary to help ensure that the Program is administered in accordance with the requirements of these Terms. ANY INDIVIDUAL DEEMED BY GCE AT ANY TIME TO BE IN VIOLATION OF THE REQUIREMENTS OF THESE TERMS FOR ANY REASON WHATSOEVER IS SUBJECT TO DISQUALIFICATION IN THE SOLE DISCRETION OF GCE.
23. Amendment. GCE, on behalf of itself and its Representatives, reserves the right, in its sole discretion, to withdraw, suspend, amend or terminate the GC Rewards Program or these Terms in any way, without prior notice or obligation, in its sole discretion, including in the event of: (i) any cause beyond the reasonable control of GCE that interferes with the proper conduct of this Program as contemplated by these Terms, including, without limitation, any error, problem, tampering, unauthorized intervention, fraud or failure of any kind whatsoever; (ii) any accident, printing, administrative, or other error of any kind; (iii) to make changes or amendments to these Terms as may be required by law, including, without limitation, as required for the accommodation of participants in accordance with the Accessibility for Ontarians with Disabilities Act, 2005; and (iv) for any other reason that GCE deems necessary, in its sole discretion, to ensure that this Program is conducted in accordance with the requirements of these Terms. Any attempt to undermine the legitimate operation of this Program in any way (as determined by GCE or its Representatives in their sole discretion) may be a violation of criminal and civil laws and should such an attempt be made, GCE, on behalf of itself and its Representatives, reserves the right to seek remedies and damages to the fullest extent permitted by law.
24. NOTICE OF COLLECTION:

Your personal information is collected by GCE and the Ontario Lottery and Gaming Corporation (“OLG”) pursuant to the Ontario Lottery and Gaming Corporation Act, 1999 (“OLGC Act”). Personal information collected here and each time you use your membership may be used, processed, or disclosed in accordance with GCE’s privacy policy and including for the following principal purposes:

1. 1. • Developing, providing for, undertaking, organizing, conducting and managing lottery schemes and gaming in the province of Ontario, including administering Responsible Gaming (“RG”) programs by using your information in aggregate form or in a manner that does not identify you and for meeting legal requirements.
      • Administering the GC Rewards Program and to contact you for customer service;
      • Administering GC Rewards contests, offers, promotions, events, news and surveys where you have opted-in, and gaming research and statistical purposes by using your information in aggregate form or in a manner that does not identify you;
      • Sharing your personal information with third parties including GCE’s affiliates, partners and vendors for: (a) GCE’s legitimate business objectives and further processing which you consent to, and (b) experience-enhancing services which you consent to;
      • Sharing your personal information with courts, regulators and police services for purposes of investigation, audit or adjudication;
      • Sharing your personal information among GCE subsidiaries and third-party service providers to ensure integrity, security, compliance and risk management of games and gaming operations;
      • Facilitating enrolment in other services provided by GCE that may be of interest to you and otherwise as permitted or required by the Freedom of Information and Protection of Privacy Act, the Personal Information Protection and Electronic Documents Act, and other applicable laws.

When your personal information is disclosed to third-parties as stipulated above other than for legal reasons, we will enter into contractual agreements to protect the security and confidentiality of your personal information to the extent required by applicable law. Personal Information may be stored outside of Canada and is subject to the laws and lawful disclosure requirements in the recipient jurisdictions. GCE reserves the right to correct personal information held by GCE. If you wish to cancel your enrollment, please contact Guest Services at a GCE Ontario Site offering the GC Rewards Program. A paper copy of the Privacy Statement will be provided to you by a Guest Services Representative upon request. If you wish to correct or update your information, or withdraw consent to contact, please visit a GC Rewards express kiosk, access your GC Rewards account through login.gcrewards.com or contact Guest Services at a Site offering the GC Rewards Program.

If you have questions or concerns related to our collection of your personal information, compliance with this Privacy Notice or the handling of your personal information, please see our Privacy Policy at https://greatcanadian.com/privacy-statement or contact our Chief Privacy Officer by email at privacy@greatcanadian.com , or by mail at: Chief Privacy Officer, Great Canadian Gaming Corporation, 39 Wynford Drive, North York Ontario, M3C 3K5.

25. Consent. If you have provided your email address and/or mobile telephone number, and indicated that you consent to receive emails and/or SMS messages, you confirm that you have provided consent to receive emails and/or SMS messages related to customer service, promotions, offers, monthly newsletter, account information, loyalty program updates, gaming site updates, research initiatives, GCE’s external partners and affiliates, and Responsible Gaming from GCE and the OLG, as applicable.
26. SMS Messaging. SMS messages will only be sent to Canadian mobile telephone numbers connected to a Canadian SMS network. GCE will send no more than six (6) messages per month. SMS messaging can be stopped at any time by texting “STOP” to 888999. Additional details and assistance can be found by texting “HELP” to 888999. Number and size of text messages can vary per Member and is dependent on the alert settings as set by each individual Member. We may not be able to deliver [SMS/ text] messages to all mobile carriers.

Consent to receive SMS messages is not a condition of purchasing any goods or services, and you understand and agree that all SMS messages may be sent using automated technology. By opting-in to receive SMS messages, you confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt-in. You consent to the use of an electronic record to document your opt-in.

SMS message and data rates may apply for any messages sent to you from or on behalf of GCE, and messages you send to us. If you have any questions about your SMS plan or data plan, it is best to contact your wireless provider.

The short Code we use for this SMS message service is supported on all Canadian carriers. Please note, however, that the supporting mobile carriers may change without notice, and the particular SMS message service you join, including those operated through a different number, may be limited to specific carriers. GCE and the mobile carriers are not liable for delayed or undelivered messages.

27. Contact Changes. In order to be eligible to receive exclusive benefits, promotions, bonuses, special events, event invitations, complimentary offers, newsletters and membership information, Members are responsible for notifying a GC Rewards representative at any Site of any name, address, phone number, e-mail and/or consent changes by using a GC Rewards express kiosk, accessing their GC Rewards account through login.gcrewards.com or contacting Guest Services at a Site offering the GC Rewards program.
28. Opt Out. If you have elected to opt out of receiving electronic communications and direct mail, you will still have access to the benefits and rewards of our Program by using your GC Rewards account at a Site. You will not receive membership information, additional offers and rewards via electronic communications or direct mail if you opt out. You may opt out of receiving electronic communications and/or direct mail at any time by visiting a GC Rewards Guest Services desk at a Site administering the GC Rewards Program or accessing your account online through login.gcrewards.com, or using a GC Rewards express kiosk.
29. Validation. To help GCE determine whether a Member is entitled to redeem Reward Points, GCE is entitled to review and rely upon, and the Member is bound by, the information recorded in the GCE systems and databases. No Reward Points shall be redeemed, and no complimentary offers shall be issued, unless the Reward Points and personal information is validated by GCE using GCE validation procedures.
30. Reservation of Rights. GCE, on behalf of itself and its Representatives, reserves the right, in its sole discretion, to adjust any of the dates, timeframes and other mechanics stipulated in these Terms, to the extent necessary, for purposes of verifying compliance by any Member or other information with these Terms, or as a result of any problems, or in light of any other circumstances which, in the opinion of GCE, in its sole discretion, affect the proper administration of the Program as contemplated in these Terms, or for any other reason.
31. Control. In the event of any discrepancy or inconsistency between the terms and conditions of these Terms, and disclosures or other statements contained in any Program-related materials, or any instructions or interpretations of these Terms given by any representative of GCE, the terms and conditions of these Terms shall prevail, govern and control to the fullest extent permitted by law.
32. Invalidity. The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms shall otherwise remain in effect and shall be construed in accordance with the terms as if the invalid or illegal provision were not contained herein. Where applicable, the Released Parties are intended third party beneficiaries of these Terms.
33. Applicable Law. This Program is subject to all applicable federal, provincial and municipal laws. The decisions of GCE with respect to all aspects of this Program are final and binding on all Members without right of appeal. To the fullest extent permitted by applicable law, all issues and questions concerning the construction, validity, interpretation and enforceability of these Terms or the rights and obligations of Members, GCE or any of the other the Released Parties in connection with the Program will be governed by and construed in accordance with the domestic laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other jurisdiction’s laws. The parties hereby consent to exclusive jurisdiction and venue of the courts located in Ontario in any action to enforce (or otherwise relating to) these Terms or relating to this Program.
34. Waiver. Any waiver by any Released Party of the strict observance, performance or compliance by a Member with any of the Terms contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of GCE as a result of any other failure to observe, perform or comply with these Terms. No delay or omission by any Released Party in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
35. Prevailing Agreement. These Terms supersede all previously existing GC Rewards terms and conditions. To the fullest extent permitted by applicable law, all benefits conferred by the previous GC Rewards Program will no longer be honoured under any such previous program. GCE, on behalf of itself and its Representatives, reserves the right, in its sole discretion subject only to applicable law, to modify all or a portion of these Terms at any time without further notice and without incurring any liability or obligation. A Member’s continued access to and/or use of the Program after any such changes constitutes their acceptance of, and agreement comply with and be legally bound by, these Terms and any amendments thereto and any successor or replacement terms. It is each Member’s sole responsibility to regularly check to determine if there have been any changes to these Terms and to review such changes. These Terms are applicable to the GC Rewards Program only, which is discrete and not intended to be run in conjunction with any other GCE loyalty program or terms and conditions of other GCE loyalty programs. For greater certainty, related programs that use the Cards (such as the My PlaySmart Program) are governed by their own terms and conditions separate and apart from these.

Guests with self-excluded, trespassed or banned status, or otherwise subject to any other exclusion from a Site or the Program, as determined by GCE or OLG will not be eligible to participate in any of GCE’s promotions, discounts and marketing or similar offers as set out in these Terms. Any guest with self-excluded, trespassed or banned status, or otherwise subject to any other exclusion, detected at a Site will be removed from such Site.