GO FOR GREAT
REWARDS
FAQ
GREAT CANADIAN REWARDS
You can sign up by visiting any one of our 12 Great Canadian Rewards destinations in Ontario and visit Guest Services. If you were a member of our previous loyalty programs, AXIS, Elements or One Rewards, please see information below.
Visit gcrewards.com for the latest details.
Yes. Go for GREAT Rewards. Anytime, anywhere. Log in at gcrewards.com or download the Great Canadian Rewards mobile app.
| Elements | One Toronto Gaming | Shorelines |
|---|---|---|
| Casino Brantford | Casino Ajax | Casino Belleville |
| Casino Flamboro | Casino Woodbine | Casino Peterborough |
| Casino Grand River | Great Blue Heron Casino | Casino Thousand Islands |
| Casino Mohawk | Pickering Casino Resort | Slots at Kawartha Downs |
You can read the full Terms and Conditions of the program by clicking here.
REWARD CURRENCIES & BENEFITS
Tier Credits are earned on all recorded casino gaming activity at Great Canadian Rewards destinations, excluding Free Play, and determine Tier Level. Tier Credits are reset at the start of each Tier Period, which run October 1 to March 31 and April 1 to September 30.
Tier Credits earned during a Tier Period determines a member’s Tier Level. At the end of each Tier Period, credits revert to 0 but you will maintain the Tier Level earned.
Tier Level | Tier Credits Required* |
|---|---|
Club | 0 – 499 Tier Credits |
Preferred | 500 – 2,499 Tier Credits |
Premium | 2,500 – 14,999 Tier Credits |
Summit | 15,000+ Tier Credits |
Great Canadian Rewards has two (2) Tier Periods:
- Tier Period 1: April 1 to September 30
- Tier Period 2: October 1 to March 31
Reward Points are earned through casino gaming activity on slot machines and electronic table games. Reward Points are not earned on bets made with Free Play credits on machines, or any bets made on live table games. Reward Points are earned and redeemable across all Great Canadian Entertainment Sites in Ontario. Reward Points can be redeemed for free play credits on slot machines only. 100 Reward Points = $1.00 in Free Play Credits.
Comp Dollars are earned through casino gaming activity on Slot Machines, electronic Tables, and live Table Games. Comp Dollars are not earned on bets made with free play credits or free bet offers. Comp Dollars are accumulated across all Great Canadian Rewards destinations in Ontario and hold a maximum bank of $10,000. Comp Dollars can be redeemed at participating amenities.
If a Member has no recorded casino gaming activity for six (6) consecutive calendar months, the Member’s account in the Program will be deemed to be ‘inactive’ and all accumulated Points and Comp Dollars will be expired. Free Play will expire 30 days after being awarded to a Member account, unless otherwise stated.
Please visit Guest Services at each of the 12 Great Canadian Rewards destinations in Ontario or visit our website at www.greatcanadian.com/gcrewards for a list of benefits and amenities at each destination.
All promotional offers will indicate the Great Canadian Entertainment properties in which they can be redeemed. Offers may be available across all 12 Ontario Great Canadian Rewards destinations, refer to the Terms and Conditions provided for each offer.
Up to 3 rated sessions open at one time.
CARDLESS PLAY
Cardless play is currently available at Casino Woodbine, Great Blue Heron Casino & Hotel, Casino Ajax, Casino Ajax, Pickering Casino Resort and Elements Casinos. We are working as fast as possible to enable this feature at all Shorelines locations very soon.
Select the “Touch Here to Sign in Without a Card” icon on the Slot Machine and enter your member account number and PIN. When finished, select “End Session” to end your play session.
The PIN will lock after 5 failed attempts. To have your PIN unlocked, visit Guest Services.
No, you must access an Express Kiosk with a physical rewards card.
GREAT CANADIAN REWARDS MOBILE APP AND ONLINE PLAYER PORTAL
No. You must be a Great Canadian Rewards member to use the app or online player portal.
- Go to your Apple iPhone App Store or Google Play or click on the download icons on our website.
- Search ‘GC Rewards’ or ‘Great Canadian Rewards’.
- Download the GC Rewards mobile app. Please note that you may be asked for your account password at the time of download. This is related to your app store, not GC Rewards.
- Once the GC Rewards mobile app has downloaded onto your mobile device, open it.
- Connect your account by selecting “New? Connect your account”.
- Enter your Great Canadian Rewards member account number and 4-Digit Rewards PIN. Resetting your PIN can only be done at a Great Canadian Rewards destination.
- Validate your account by entering the 6-digit verification code sent to the mobile number or email address you provided at the time of sign-up.
- Create a unique username and password. After this is confirmed, navigate back to the Log In page and use your username and password to log in.
- Log in at gcrewards.com and click the “Rewards Log In” button found in the upper right corner.
- Connect your account by selecting “New? Connect your account”.
- Enter your Great Canadian Rewards member account number and 4-Digit Rewards PIN. Resetting your PIN can only be done at a Great Canadian Rewards destination.
- Validate your account by entering the 6-digit verification code sent to the mobile number or email address you provided at the time of sign-up.
- Create a unique username and password. After this is confirmed, navigate back to the Log In page and use your username and password to log in.
Your username and password is unique to you. While your username has no character requirements or restrictions, your password must meet the following criteria:
- Minimum of 8 characters
- At least 1 upper case letter
- At least 1 lower case letter
- At least 1 numeric value
- At least 1 special character
Please check your junk and promotional folders, as our message may have been flagged by your email provider as spam. Alternatively, please check your trash bin in the event it was deleted by mistake. You can also try an alternate method of verification, such as the mobile phone number on your account.
If you are still not having success, visit a Great Canadian Rewards Destination to confirm that your email address and phone number have been entered into our system correctly.
Yes! Use the “my profile” tab to update this information.
No. Please visit a Great Canadian Rewards destination to update errors with your name or date of birth.
Yes! The “my profile” tab will allow you to update your account preferences.
The offers & promotions tab will display all eligible offers. You can filter these offers by location, if you wish. Eligible offers are awarded to members based on casino gaming activity recorded on their Great Canadian Rewards account and not all members will be eligible.
We are always looking for ways to improve your experience! Features like this may be developed in the future. Stay tuned.
PREVIOUS LOYALTY PROGRAMS - AXIS, ELEMENTS, ONE REWARDS
Existing loyalty members (AXIS, Elements, One Rewards) will automatically transfer to the Great Canadian Rewards system on August 3, 2022. AXIS and Elements Rewards members must get their new Great Canadian Rewards card printed beginning August 3,2022. One Rewards members may continue to use their One Rewards card after August 3, 2022 but it will be considered a Great Canadian Rewards card when rating play.
Values from current loyalty program balances will be transferred over to your new Great Canadian Rewards account. For example, if you have $5.00 balance in Reward Points in your current account then you will have a $5.00 balance of Reward Points in your new Great Canadian Rewards account.
Great Canadian Rewards is available at all 12 Ontario Great Canadian Rewards destinations:
When members transfer to the Great Canadian Rewards program, they will be placed in the Tier Level that matches their current Tier Level in the previous loyalty program:
AXIS Rewards | One Rewards | Elements Rewards | Great Canadian Rewards |
|---|---|---|---|
Blue | Ruby | Red | Club |
Silver | Silver | Blue | Preferred |
Gold | Gold | Gold* | Premium |
Privé | Privé | Summit |
*Based on current Tier Points
Members with an AXIS or Elements Rewards card will receive a new Great Canadian Rewards number. One Rewards members will have their account number transfer to Great Canadian Rewards.
Participating
Destinations
Visit Guest Services to sign up!
