FAQ
GREAT CANADIAN REWARDS
How do I sign up for Great Canadian Rewards?
Visit gcrewards.com/signup or visit the Guest Services Desk at any of the Great Canadian Rewards destinations in Ontario.
Where can I find more information about Great Canadian Rewards?
Visit gcrewards.com for the latest details.
Can I access my account online?
Yes. Go for GREAT Rewards. Anytime, anywhere. Log in at gcrewards.com or download the Great Canadian Rewards mobile app.
Where can I use my Great Canadian Rewards Card?
Great Canadian Rewards is available at all 12 Ontario Great Canadian Entertainment properties:
| Elements | One Toronto Gaming | Shorelines |
|---|---|---|
| Casino Brantford | Casino Ajax | Casino Belleville |
| Casino Flamboro | Great Canadian Casino Resort Toronto | Casino Peterborough |
| Casino Grand River | Great Blue Heron Casino | Casino Thousand Islands |
| Casino Mohawk | Pickering Casino Resort | Slots at Kawartha Downs |
What are the Terms and Conditions of Great Canadian Rewards?
You can read the full Terms and Conditions of the program by clicking here.
REWARD CURRENCIES & BENEFITS
What are Tier Credits and how do I earn them?
Tier Credits are earned on all recorded casino gaming activity at Great Canadian Rewards destinations, excluding Free Play, and determine Tier Level. Tier Credits are reset at the start of each Tier Period, which run October 1 to March 31 and April 1 to September 30.
What is a Tier Period?
Tier Credits earned during a Tier Period determines a member’s Tier Level. At the end of each Tier Period, credits revert to 0 but you will maintain the Tier Level earned.
Tier Level |
Tier Credits Required* |
|---|---|
Club |
0 – 499 Tier Credits |
Preferred |
500 – 2,499 Tier Credits |
Premium |
2,500 – 14,999 Tier Credits |
Summit |
15,000+ Tier Credits |
Great Canadian Rewards has two (2) Tier Periods:
- Tier Period 1: April 1 to September 30
- Tier Period 2: October 1 to March 31
What are Reward Points?
Reward Points are earned through casino gaming activity on slot machines and electronic table games. Reward Points are not earned on bets made with Free Play credits on machines, or any bets made on live table games. Reward Points are earned and redeemable across all Great Canadian Entertainment Sites in Ontario. Reward Points can be redeemed for free play credits on slot machines only. 100 Reward Points = $1.00 in Free Play Credits.
What are Comp Dollars?
Comp Dollars are earned through casino gaming activity on Slot Machines, electronic Tables, and live Table Games. Comp Dollars are not earned on bets made with free play credits or free bet offers. Comp Dollars are accumulated across all Great Canadian Rewards destinations in Ontario and hold a maximum bank of $10,000. Comp Dollars can be redeemed at participating amenities.
When do Reward Currency values expire?
If a Member has no recorded casino gaming activity for six (6) consecutive calendar months, the Member’s account in the Program will be deemed to be ‘inactive’ and all accumulated Points and Comp Dollars will be expired. Free Play will expire 30 days after being awarded to a Member account, unless otherwise stated.
Are all of the Great Canadian Rewards benefits available at each site location?
Please visit Guest Services at each of the 12 Great Canadian Rewards destinations in Ontario or visit our website at www.greatcanadian.com/gcrewards for a list of benefits and amenities at each destination.
Will all destinations marketing offers be eligible to be redeemed at all properties under same rewards program?
All promotional offers will indicate the Great Canadian Entertainment properties in which they can be redeemed. Offers may be available across all 12 Ontario Great Canadian Rewards destinations, refer to the Terms and Conditions provided for each offer.
How many Slot Machines can I play at one time?
Up to 3 rated sessions open at one time.
CARDLESS PLAY
Where is cardless play available?
Cardless play is currently not available. We are exploring all avenues to return the Cardless play feature, and remain committed to providing the best experience for our guests.
Where is cardless play available?
Cardless play is available at all 12 Ontario destinations: Great Canadian Casino Resort Toronto, Great Blue Heron Casino & Hotel, Casino Ajax, Pickering Casino Resort, Shorelines Casinos and Elements Casinos.
How do I activate cardless play on a slot machine?
Select the “Touch Here to Sign in Without a Card” icon on the Slot Machine and enter your member account number and PIN. When finished, select “End Session” to end your play session.
How many slot machines can I play at one time?
Up to 3 rated sessions open at one time.
What happens if I forget to end my cardless session?
The session will time out automatically after 5 minutes of inactivity.
If I insert my rewards card into a slot machine with a cardless session, does that override the "cardless" session?
Yes. The cardless session will automatically end when a rewards card is inserted.
If I abandon a cardless session by not logging out, would another player be able to have access to my rewards balances?
Just like playing with a physical card, a PIN is required every time free play is downloaded to the device.
How many times can I enter my PIN incorrectly before the session will lock?
The PIN will lock after 5 failed attempts. To have your PIN unlocked, visit Guest Services.
Can I access an Express Kiosk without a Great Canadian Rewards card?
No, you must access an Express Kiosk with a physical rewards card.
GREAT CANADIAN REWARDS MOBILE APP AND ONLINE PLAYER PORTAL
Can I use the Great Canadian Rewards mobile app or online player portal if I am not a member?
No. You must be a Great Canadian Rewards member to use the app or online player portal.
What are the steps to downloading the app and logging in for the first time?
- Go to your Apple iPhone App Store or Google Play or click on the download icons on our website.
- Search ‘GC Rewards’ or ‘Great Canadian Rewards’.
- Download the GC Rewards mobile app. Please note that you may be asked for your account password at the time of download. This is related to your app store, not GC Rewards.
- Once the GC Rewards mobile app has downloaded onto your mobile device, open it.
- Connect your account by selecting “New? Connect your account”.
- Enter your Great Canadian Rewards member account number and 4-Digit Rewards PIN. Resetting your PIN can only be done at a Great Canadian Rewards destination.
- Validate your account by entering the 6-digit verification code sent to the mobile number or email address you provided at the time of sign-up.
- Create a unique username and password. After this is confirmed, navigate back to the Log In page and use your username and password to log in.
What are the steps to accessing the online player portal and logging in for the first time?
- Log in at gcrewards.com and click the “Rewards Log In” button found in the upper right corner.
- Connect your account by selecting “New? Connect your account”.
- Enter your Great Canadian Rewards member account number and 4-Digit Rewards PIN. Resetting your PIN can only be done at a Great Canadian Rewards destination.
- Validate your account by entering the 6-digit verification code sent to the mobile number or email address you provided at the time of sign-up.
- Create a unique username and password. After this is confirmed, navigate back to the Log In page and use your username and password to log in.
What username and password do I use to log in to the mobile app or online player portal?
Your username and password is unique to you. While your username has no character requirements or restrictions, your password must meet the following criteria:
- Minimum of 8 characters
- At least 1 upper case letter
- At least 1 lower case letter
- At least 1 numeric value
- At least 1 special character
I haven’t received my verification code by email. What can I do?
Please check your junk and promotional folders, as our message may have been flagged by your email provider as spam. Alternatively, please check your trash bin in the event it was deleted by mistake. You can also try an alternate method of verification, such as the mobile phone number on your account.
If you are still not having success, visit a Great Canadian Rewards Destination to confirm that your email address and phone number have been entered into our system correctly.
Can I update my mailing address or phone number in my player account?
Yes! Use the “my profile” tab to update this information.
My name is spelled incorrectly. Can I update this?
No. Please visit a Great Canadian Rewards destination to update errors with your name or date of birth.
Can I opt-in to receive mail or email offers from my account?
Yes! The “my profile” tab will allow you to update your account preferences.
Where do I find my offers?
The offers & promotions tab will display all eligible offers. You can filter these offers by location, if you wish. Eligible offers are awarded to members based on casino gaming activity recorded on their Great Canadian Rewards account and not all members will be eligible.
Can I book a hotel room or make a dining reservation through the app at one of the Great Canadian Rewards destinations?
We are always looking for ways to improve your experience! Features like this may be developed in the future. Stay tuned.
PREVIOUS LOYALTY PROGRAMS - AXIS, ELEMENTS, ONE REWARDS
Existing loyalty members (AXIS, Elements, One Rewards) will automatically transfer to the Great Canadian Rewards system on August 3, 2022. AXIS and Elements Rewards members must get their new Great Canadian Rewards card printed beginning August 3,2022. One Rewards members may continue to use their One Rewards card after August 3, 2022 but it will be considered a Great Canadian Rewards card when rating play.
Values from current loyalty program balances will be transferred over to your new Great Canadian Rewards account. For example, if you have $5.00 balance in Reward Points in your current account then you will have a $5.00 balance of Reward Points in your new Great Canadian Rewards account.
Great Canadian Rewards is available at all 12 Ontario Great Canadian Rewards destinations:
When members transfer to the Great Canadian Rewards program, they will be placed in the Tier Level that matches their current Tier Level in the previous loyalty program:
AXIS Rewards |
One Rewards |
Elements Rewards |
Great Canadian Rewards |
|---|---|---|---|
Blue |
Ruby |
Red |
Club |
Silver |
Silver |
Blue |
Preferred |
Gold |
Gold |
Gold* |
Premium |
Privé |
Privé |
Summit |
*Based on current Tier Points
Members with an AXIS or Elements Rewards card will receive a new Great Canadian Rewards number. One Rewards members will have their account number transfer to Great Canadian Rewards.
