FAQ

Great Canadian Rewards will launch at all 12 Ontario Great Canadian Entertainment properties on August 3, 2022.

Great Canadian Rewards is available at all 12 Ontario Great Canadian Entertainment properties:

Existing loyalty members (AXIS, Elements, One Rewards) will automatically transfer to the Great Canadian Rewards system on August 3, 2022. AXIS and Elements Rewards members must get their new Great Canadian Rewards card printed beginning August 3,2022. One Rewards members may continue to use their One Rewards card after August 3, 2022 but it will be considered a Great Canadian Rewards card when rating play.

Members with an AXIS or Elements Rewards card will receive a new Great Canadian Rewards number. One Rewards members will have their account number transfer to Great Canadian Rewards.

Tier Credits earned during a Tier Period determines a member’s Tier Level. At the end of each Tier Period, credits revert to 0 but you will maintain the Tier Level earned.

Great Canadian Rewards has two (2) Tier Periods:

Tier Period 1: April 1 – September 30

Tier Period 2: October 1 – March 31

Rewards Points are earned through rated play on slot machines and electronic table games. Rewards Points are not earned on bets made with free play credits on machines, or any bets made on live table games. Rewards Points are earned and redeemable across all Great Canadian Entertainment Sites in Ontario. Rewards Points can be redeemed for free play credits on slot machines only. 100 Reward Points = $1.00 in Free Play Credits.

Comp Dollars are earned through rated play on Slot Machines, eTables, and live Table Games. Comp Dollars are not earned on bets made with free play credits or free bet offers. Comp Dollars are accumulated across all Great Canadian Entertainment Sites in Ontario and hold a maximum bank of $10,000. Comp Dollars can be redeemed at Restaurants, Valet, Hotel, Spa, Entertainment and more.

Rewards Points and Comp Dollars do not expire unless there has been no rated slot and/or table games activity on the account in the previous 180 days.

Please visit the Rewards Desk at each of the 12 Great Canadian Entertainment properties in Ontario or visit our website at www.greatcanadian.com/gcrewards for a list of benefits and amenities at each site.

Up to 3 rated sessions open at one time.

No, you must access an express kiosk with a physical rewards card.